Personal Data & Privacy
Your privacy is important to us, and we are committed to treating your personal data with the care and protection it deserves. This Privacy Policy outlines how we handle your personal information, in accordance with the Personal Data Protection Act (PDPA).
What is Personal Data?
Personal data (“Personal Data”) refers to any information that identifies you, collected by us during the course of providing products or services. This may include, but is not limited to:
Name
Mailing address
Telephone number(s)
Email address
Identification numbers (e.g., NRIC/Passport)
We will treat your Personal Data as confidential and manage it in compliance with this Privacy Policy and applicable laws.
Purpose for Collection
We collect Personal Data for purposes including, but not limited to:
Responding to enquiries about treatments, products, or services.
Handling feedback, suggestions, or complaints.
Maintaining records for services rendered or products purchased.
Providing after-sales support and services.
Informing you of marketing and promotional offers.
Conducting research, surveys, and analysis.
Meeting regulatory and legal obligations.
Evaluating applications for employment.
Administering internal processes.
Sending reminders for appointments or services.
We may contact you via email, phone, SMS, or other communication methods for these purposes.
How Do We Collect Personal Data?
We collect Personal Data through:
Consultation forms, invoices, or feedback submitted during service.
Email or phone correspondence.
Our website, through forms for enquiries, contests, or promotions.
By providing your information, you consent to the terms outlined in this Privacy Policy.
Disclosure of Personal Data
We do not disclose your Personal Data unless required for business purposes or by law. Examples of external parties we may share data with include:
Government agencies and statutory boards.
Insurance companies, banks, and financial institutions.
Service providers (e.g., IT support or marketing agencies) who are contractually obligated to comply with data protection laws.
All third parties are prohibited from using your data for any purpose other than the intended service.
Direct Marketing
We may use your data to inform you about promotions, offers, or updates via mail, email, phone, or SMS.
You may opt out of direct marketing communications at any time by contacting us.
We do not share your data with external parties for their direct marketing purposes unless you explicitly authorize it.
Withdrawal of Consent
You may withdraw your consent for us to contact you for marketing or other purposes by writing to us. Note that withdrawing consent may impact our ability to provide personalized services, including event invitations, offers, or reminders.
Security of Personal Data
We take reasonable precautions to protect your data against misuse, unauthorized access, and disclosure, including:
Physical security measures for paper records.
Restricted access to Personal Data by staff with a legitimate need.
Password protection, firewalls, and anti-virus software for electronic data.
Retention of Data
We retain Personal Data for a reasonable duration to fulfill the purposes stated or as required by law. Data will be securely disposed of when no longer needed.
Cookies and Website Privacy
We may collect certain data when you visit our website, including your server address, domain name, and browsing activity.
Cookies may be used to improve functionality. You may disable cookies, but this may affect the site’s performance.
If you provide Personal Data via forms or emails, we will use it only for the stated purpose.
Resolving Concerns
If you believe your privacy has been compromised, contact us immediately. We will take steps to investigate and address your concerns.
Third-Party Websites
Our website may contain links to external websites that have their own privacy policies. We are not responsible for their practices, and we recommend reviewing their policies before providing Personal Data.
Changes to This Policy
We reserve the right to amend this Privacy Policy at any time. Updates will be posted on our website, and significant changes will be communicated as necessary.
We recommend reviewing this Privacy Policy regularly for updates.
Contact Us
For enquiries, data access, or privacy concerns, please contact: sam@edulabs.com.sg